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Privacy Policy

Decofetch Ltd operates the website www.decofetch.com (we, our, us). We are committed to safeguarding and respecting your personal data. This Privacy Policy explains how we collect, use, and share personal information that identifies or is associated with you.We are the data controller of the personal information we hold about you for the Data Protection Act 1998 and the General Data Protection Regulation.You should also be informed that when providing access to our site, we use cookies to store and access information. In our cookie policy, you can read more about how we use cookies.

Personal Information about you that we have on file

We obtain personal information from you when you voluntarily provide it to us or through our website. This can include information you share when you register to use the site, create an account, fill out a form, contact us, make purchases from the site, subscribe to our email lists, or participate in surveys or campaigns. By communicating with any member of our team, you agree to us collecting and processing your data in our secure database. Those personal data will be deleted from our database if one of both parties is inactive. These data allow us to improve our business practices and your customer experience. Name, email address, phone number, and addresses associated with your account are all types of contact details.Comments and opinions: You may share your comments and opinions by responding to our surveys.Messages to us: emails and written letters that you send to us.Payment and transaction information: We will keep track of the products and services you buy from us, as well as the method of payment you use. Your financial data will not be stored in our database.The choices you make about things like notification and messaging preferences, as well as how the site is displayed. We collect information about the products you have looked at on the site or at one of our events, or that you have added to your basket on the site or to your wishlist on a device.We gather information on how you use and connect to the online service, such as the pages and links you visit, the time you access the site and how long you stay on it, and the website you came from or went to after leaving the site, and the selections and choices you make while using the site.We also collect information about the computer or other electronic devices you use to connect to the site, such as the type of device (which may include unique device identifiers), its operating system, browser, and applications connected to the site through the device, your Internet service provider or mobile network, your IP address, and your device’s telephone number, as well as your Internet service provider or mobile network (if it has one). The information we collect about how you use or connect to the site is usually associated with your device rather than you as a specific individual. If you are signed in to a registered account, however, this information may be directly linked to you.Information about your precise location: we do not collect information about your precise location unless you choose to provide it to us. The IP address of your device may assist us in establishing an approximate location, but it will be no more specific than the city, state, or country in which you are using it. Information provided by other users: other visitors to our site may occasionally provide information about you. Other visitors, for example, may provide information about you when they invite you to use the website. Other organisations may provide information about you that we associate with you if they have been legally permitted to provide it, such as contact information, demographic data, or Internet navigation information.Information from fraud and crime prevention organisations: If fraudulent or other criminal activity relating to your account is detected, credit reference, fraud, and crime prevention organisations may provide us with information.

How do we use Personal Information?

furthermore, we may use your personal information for the following purposes: Contact details: We will use your contact details to communicate with you directly about the products and services we offer, as well as any questions, issues, or concerns you or other users may have. We may also use your contact information to send you information about products and services that may be of interest to you or to enable our marketing and business partners to send you information about products and services that may be of interest to you (such communications will be under your marketing preferences).(b) Payment and transaction information: Any product or service you purchase from us will be paid for using the payment and transaction information you provide. We may also utilise your transaction history to assess which items and services would be of interest to you. Payment information will not be retained for any illicit reasons.Your preferences: We’ll use your preferences to send you notifications, and messages, and display the site, as well as to follow any other choices you make about how the site is presented to you.Information about products you’ve looked at: we use this information to offer you reminders and further information about the products you’ve looked at. This information will also be used to assess which products and services may be of interest to you.We use this information to present the site to you on your device based on how you use and connect to the online service. We’ll also use this information to decide on what kinds of topics, products, and services you might be interested in.We may use an approximate location to ensure that content on the site is relevant to the city, state, or country in which you are using your device. Without your consent, we will not collect or monitor your exact location.Information regarding your account’s fraudulent or criminal activity: We will use information about your account’s fraudulent or criminal activity to prevent fraud or crime.All personal information will be used to (1) monitor and improve the site, as well as our procedures and practices; and (2) assist us in developing new products and services. The information which was not previously publicly available on the site will not be made public as a result of our use of your personal information in this way. We also won’t use information about your account’s fraudulent or criminal activity in the development of new products and services. We reserve the right to anonymize and aggregate any information we collect (so that it does not directly identify you). Anonymized information may be used for purposes such as testing our IT systems, research, data analysis, improving the site, developing new products and features, or displaying information about purchases made via our site, such as the most popular purchases or purchases based on an approximate location.

Advertising and marketing

Email Marketing — We may send you information about our products and services via email from time to time. Please let us know if you do not want us to send you email marketing by sending an email to [email protected]. You can also unsubscribe from our marketing mailings by clicking the unsubscribe link (if one is provided) in the email we send you. If you do not want to be contacted by our services in the future, please contact us at [email protected], and we will store your information in a database of people who do not want to be contacted. Email Notifications About Your Order or Changes to the Services We Provide — We may send you email notifications about your order or changes to the services we provide. Advertisements on Other Websites – We may show advertisements on other websites to you. To do so, we or our advertising partners may collect information about how you use the site, as well as the types of other web pages, content, and advertisements you, or others using the device you connect to the site, interact with, visit, or view. The IP address of the device you use to connect to the site, as well as the e-mail address you provide to us or our website, may be collected. We or our advertising partners use the information we collect to make ads more relevant to you on other websites or apps (where our partners have advertising space). Our advertising partners’ techniques recognise your device or e-mail address, but they are not targeted at you as a specific person. Cookies and other similar technologies are commonly used to provide this form of advertising. Read our cookie policy to learn more about cookies and how to control their use.

Keeping and transferring your personal data

All of our collected personal data is saved on our secure systems, which are only accessible to our approved team members who have a valid interest in knowing about them and are overseen by our management. These personal data will be kept for as long as they are relevant to our business. Cookies and Local Storage: We may use cookies and other browser and application storage mechanisms to store information (including personal information) locally on your device. Please read our Cookie Policy for more information. International Transfers of Your Personal Information: The personal information we collect may be transmitted to and kept in countries other than the jurisdiction in where you are located, including, for example, outside the European Union. Certain of these jurisdictions have different levels of personal information protection and may, in some cases, be less protective than the jurisdiction in which you normally reside. We will take all reasonable precautions to protect your personal information and to guarantee that it is handled securely and in compliance with our privacy policy.

Links to other websites

Links to and from third-party websites of our partner networks, advertisers, partner merchants, news publications, retailers, and affiliates may appear on the site from time to time. Please note that if you click on a link to one of these websites, you will be subject to their own privacy practices, for which we accept no responsibility or obligation. Before submitting any information to those websites, please review their specific policies.

Our Privacy Policy

When you visit our website, cookies are used to store small pieces of information on your computer (with your authorization) so that we can provide you with a unique and hassle-free shopping experience. We use the following cookies:

Cookies used by Google Analytics

We use web analytics cookies to collect information about how users use our website, such as the most popular web pages and the length of time they spend there. This data is used to help us recognise what you like and don’t like so we can keep improving. Because we can’t see individual browser behaviour, we can’t attribute any information to you.

Session Cookies

Cookies that ensure you don’t get asked the same question twice are known as sessions cookies. They are deleted when you close your browser session on our website. They remember if you used a promotional code, changed your browser settings, or submitted information such as your shipping or billing address previously.

Tracking Codes

Tracking cookies allow us to remember your preferences when you visit our website later. We remember the products you’ve added to your basket and login IDs (but not passwords!) for example. We advertise on third-party websites and pay our sponsors when their visitors buy within 30 days of visiting our site. When you visit us via an advertiser, we store a cookie on your computer so that we can track any sales during the next 30 days.

No personal information stored.

Remember that our cookies don’t save any information that may be used to identify you, so no one will be able to contact you via phone, email, or other means. The tracking is only available on the website of Decofetch and is never shared with anybody else.

How to Disable Cookies

By selecting the setting on your browser that allows you to refuse cookies, you can block them. Please note that if you disable all cookies, you may not be able to access all parts of the site or shop with us.

Amendments to this policy

This Privacy Policy may be updated from time to time, so you should review it regularly. When modifications to this privacy policy are posted on this page, they become effective.

Contacting You

If we need to contact you about something, whether, for legal, marketing, or other business-related purposes, we will choose the approach we believe is the most effective. We normally do this by sending an email or posting a note on the site. You can still opt out of some types of contact as defined in this Privacy Policy although we may send you notices.

Getting in Touch with Us

Please send any questions, comments, or requests about our Privacy directly through our website, www.decofetch.com.